Introduction

Circl is committed to maintaining a safe and positive experience for all users. We take complaints seriously and strive to resolve them promptly and fairly. This policy explains how you can submit a complaint and the steps Circl takes to address it.

Types of Complaints

Complaints may be submitted for the following issues:

• Content that violates our Acceptable Use Policy or Terms of Service.
• Privacy concerns or unauthorized sharing of personal information.
• Harassment, abuse, or harmful behavior.
• Intellectual property infringement.
• Any other actions that violate Circl’s guidelines or policies.

How to Submit a Complaint

To submit a complaint, email us at support@circl.my and include the following:

• Your contact information (name and email address).
• A detailed description of the issue or content in question.
• Relevant links or screenshots to help us locate and understand the issue.

Resolution Timeline

Circl will acknowledge receipt of your complaint within 24 hours and aims to resolve all complaints within seven (7) business days. Depending on the complexity of the issue, we may contact you for additional information.

Contact Information

For questions about this policy, please email us at support@circl.my.